Frequently asked questions
Answers to common questions about our data sources, pricing models, and service boundaries.
Where do you gather your competitive data?
We extract information from public facing competitor websites, court booking systems, clinic sign-up platforms, Google local business maps, Yelp records, public social media profiles, and press releases. When public information is conflicting, our research team calls the facility to verify details directly.
How long does a Competitive Intelligence Report take to compile?
Our standard delivery timeline is 7 to 10 business days following the completion of your client intake form. If you require a rush order, please indicate this in your request form and we will check availability.
How do you verify estimated data points?
Estimated data points are highlighted clearly in the report with our 'Estimated' confidence label. We derive these estimates by checking public customer reviews, local forum postings, historical rate pages, or surrounding average court rates in the sub-market.
Do you have access to internal booking statistics or member numbers?
No. We operate with strict adherence to privacy and legal boundaries. We do not access competitor court management software (e.g. CourtReserve), member directories, financial statements, or actual utilization reports. All findings are derived from public data and verified external checks.
Can I choose what competitor categories are monitored?
Yes. Our Monthly plan allows you to select up to 2 categories, and our Weekly plan allows up to 3 categories. The categories are: Pricing Changes, Programming & Event Changes, Membership & Offer Changes, Reviews & Sentiment Shifts, and Visibility & Promotion Activity.
How are the monitoring briefs delivered?
Monitoring briefs are delivered directly to your email inbox. Weekly briefs are sent every Monday morning, and Monthly briefs are sent on the first business day of each month.
Have a specific question?
Contact our customer support team directly and we will follow up within 24 hours.